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Returns

We accept returns within 14 days, starting from the day your order was delivered. If you do not like any of the items you have ordered in the Peach online shop, if they do not fit or if you are not happy with them for any other reason, you can exercise your statutory right to cancel your order within 14 days without giving any reason.

How to return:

1.Register your return items, to emelie@peach-store.be, with your order number and details about the item you wish to return. You will receive your return label by mail. While processing your return, the shipping fee of €6.95 will be deducted. 

2. We encourage reusing the box or bag your order was delivered in.

3. Drop off your package at your local parcel shop.
 

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
  • Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
  • When trying on footwear, please do not mark the soles or damage the shoe box
  • Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled

    Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

    For all returns inquiries contact us on emelie@peach-store.be

    Once we have received the product we will inspect the item(s) before approving the return.
    If your return is approved, we will initiate a refund to the original method of payment.
    You will receive the refund within 7 days, depending on the policy of your bank, paypal, credit card company, etc.

    If your return is declined, we will contact you through e-mail or phone and put the refund on hold.